Refunds & Returns

Refunds & Returns

We are committed to customer satisfaction through providing consistently high quality products and services. If you are unsatisfied with the quality or freshness of a product, please let us know at the time of delivery and we will replace it ASAP. To be eligible for a return or exchange, your respective item must be unused and in the same condition in which you had received it in.

If you would like a refund due to unsatisfactory quality or freshness of a product, we will process a refund through the original mode of payment once we have received the item you would like to refund. For card payments, refunds will take 7 to 14 working days. For cash payments we will do a bank transfer to the account of the customer who placed the order. Transfers will take up to 7 working days.

All refunds must have original proof of purchase.

Please contact us on 0509649379 or email us at support@shift2fresh.com to arrange a return or exchange.

Cancelling products:

You can cancel your order within 3 hours of placing it on our site.

Please contact us on 0509649379 or email us at support@shift2fresh.com if you wish to cancel.